"Compared to almost 4 years ago, when I gave up and bought a VW golf, Westerly have got a lot better"

"The sales rep Matthew Parry made me feel special but more importantly paid attention to whatever I said and used it throughout our discussions"

"highly impressed with the dealership throughout the whole process, never felt under any pressure"

"salesman was informative pleasant and willing to help-they offered a test drive."

"This was the third BMW i have bought from Westerly Exeter and have always been treated jn a way that you feel very speical"

"they are very friendly and very helpfull and the coffees good"

"Excellent service particularly from Oli Follows. I had intended to buy an Audi but the dealership service convinced me otherwise."

"Matthew Harry has helped us previously. He is very attentive and very professional"

"Absolutely excellent, they couldn't not have been more helpful"

"Delivery was late"

"full marks to Richard Perrett and Westerly. attentive throughout"

"First class service from Westerly"

"Fantastic guys who made the purchase so easy, and were willing to help out where they could to make pick up work."

"Fantastic service at every stage of my purchase from initial enquiry through to follow up after I'd had the car for a few days. Wouldn't hesitate to recommend. Gareth was especially helpful."

"Oli was absolutely perfect and personable. Full marks to Oli and the team"

"Westerlys are really good very supportive and clear in explaining everything both sales and finance"

"i found them very helpfull"

"Would prefer handover by own salesman but excellent covering of colleague"

"Everything worked well at all stages"

"our dealer experience with our previous car was exemplary so we returned to research and to purchase thi one. Same outcome"

"No problems, everything was fine."

"Very good sales man and service from the dealership."

"I was absolutely thrilled, they were very helpful"

"My heating system has never beenvery warm and I booked in to have it checked The garage took an hour and a half to determine the cabin temp was set at cool on the I drive. I had never adjusted this and it should have been covered in the PDA"

"the service aspect they have been very good and they sort things out very well."

"Very Good"

"The dealt with the issues I had. The staff could not have been more helpful."

"Excellent and I will continue to go there as long as they keep cleaning my car like they have been doing."

"Dealership was excellent. Courtesy car could have been supplied with more then a thimble of diesel in it though."

"I was not kept waiting."

"Dealer provided an independant pick up arrangement for car service. Excellent."

"They were just very good."

"Very well treated throughout"

"Incredibly friendly and helpful staff, knowledgeable."

"A good service, but disapointed that was required to pay an additional 15 for the courtesy car."

"Dealership unable to replace rain sensor on windscreen as non BMW fitted. Rival company replaced with no quarms."

"I'm always very pleased with them, they do things quickly, keep me updated throughout the day, They check the day before that the booking is still ok. They collect and return my car in beautifully clean condition."

"Again excellent service"

"The staff were very polite."

"friendly and very helpfull staff"

"Great customer service...very important in my book."

"Th e staff were very helpful when I needed to re arrange my appointmeny"

"It should have been washed."

"They squeezed me in early in the morning which was excellent as i was down there for a wedding."

"He called ahead and were told that the dealership had the correct tyre in stock to be fitted yet on arrival we were told infact they didn't and we ended up having to wait 3 hours"

"I've dealt with Westerly's several times, they are superb - extremely good. They take their time when giving explanations, are friendly, responsive and knowledgable. One of the better customer experiences I've had."

"They took the car to clean but it wasn't cleaned overly well."

"ALWAYS COUTEOUS AND KEEN TO ACCOMODATE GOOD COMMUNICATION THOUGHOUT THE PROCESS. ALWAYS BEHAVE LIKE A PREMIUM BRAND REPRESENTATIVE EFFICIENT WITH QUICK TURN AROUND OF THE CAR AND ALWAYS RETURNED WELL PRESENTED CLEAN."

"The staff are very good but the out come was disappointing"

"I think they are excellent."

"I find them very helpful and very good all the time I visit the dealership."

"The staff are ery helpful and it is nice to go to the garage."

"Dealer dealt witha complicated warranty issue perfectly"

"AS always staff were friendly, knowledgeable and helpful."

"very honest"

"Maria was extremly helpful and i was pleased to have delt with her."

"good service provided"

"Perfectly satisfied."

"Timely and expertly carried out."

"Westerley were able to service my car at very short notice"

"Only a minor point is that i agreed pre sale with the salesman Richard Peritt that the BMW badge would be changed as it was scratched , but this was not done."

"Overall Westerley exeter are excellent a credit to BMW"

"Good service, punctual for completion. However, expensive labour costs."

"very good may be a bit more feedback or reminder tips"

"Generally very good dealer. They were very attentive and went out of their way to also provide a good service in fitting tyrs as well as the service. The service seemded a little expensive as it's a one series."

"Again fairly happy except to hear that I had to pay 15 for the day for insurance if I wanted a courtesy car."

"Identified and cured the fault that had developed and at the same time changed the brake fluid thus saving a further trip. All work agreed in advance and car ready for collection when I wanted it back."

"Always polite and efficient."

"I was disappointed that things like the washr fluid were not topped up. This needed doing two days later. This was a service and I would have expected to be included."

"Great service. completed on time and kept fully briefed as the work progressed."

"always very satisfied with the service"

"always willing to listen and offer advise very knowledgeable and helpful staff."

"Could not fault the service desk. Excellent prompt action from both members I had dealings with."

"Very impressed with speed of response by dealership and the way they accommodated me at short notice."

"They look after me very well"

"I go out of my way to visit this dealership customer service is excellent. On this visit it took longer than expected they were out by two and a half hours for the completion time."

"I am waiting to see what happens with the clutch."

"I have to return over a query over the bill."

"They have been unable to track and rectify the fault with the tailgate despite three attempts. And jamming my 6'1 frame into a 1 series for 600 miles wasn't pleasant."

"I am very happy with the dealership."

"Very friendly and helpful staff, makes the whole service experience more acceptable."

"Very helpfull staff in the service department. Dave did everything that he could to assist."

"I visited Westerly 20 minutes before closing time due to the stability control warning light suddenly flashing up on my dashboard. Despite the late hour, they sorted me out with a loan car and fitted a new control module within 24 hours. Excellent"

"I FOUND THE STAFF VERY HELPFUL"

"Polite and helpful"

"It is always a pleasure to go there."

"Two weeks ago it was booked in for a service, brake fluid change, air conditioning and MOT; it was not until after I'd paid the bill and got home that on reading the invoice realised not all work had been completed."

"They great"

"Very professional and kept me updated at all times"

"I have not yet recived th email explaining the work undertaken on the service."

"Quick, efficient and friendly staff and service."

"The service document was in the car but not found so not stamped. I have had to return today to get it stamped."